Refunds Policy

We want you to be 100% satisfied with services provided from us. If your product is defective or not described, don’t worry. Just send us an email at info@trendingpersonal.com and we will make it right by offering you a replacement or refund.

1. Not Happy with Your Order

If you are not happy with your purchase, please contact us via info@trendingpersonal.com. Our customer service team will review your request and send out further instructions.

2. Damaged or Low-Quality Items

If the product is defective or does not properly function as advertised, please kindly reach out to us via info@trendingpersonal.com

To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.

Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.

Caution:This warranty only covers manufacturing defects and does not cover:

– Damage caused by accident

– Improper care

– Normal wear and tear

– Break down of colors and materials due to sun exposure

– Aftermarket modification

Note: Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

3. Did not receive your product

If you feel that the product you’ve purchased does not meet your expectations or you have difficulties with the delivery, you do have the option to request a refund.

Note:

-Refunds can be submitted within 30 days after receiving your order for most items.

-The refund will go back to your account in 5-10 business days, depending on your bank’s progress.

Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

Our return policy lasts 30 days since your purchase. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.